Refunds & Cancellations

Food is personal. When something goes wrong, we want to make it right quickly. This policy explains how cancellations, missed meals, and refunds work across Acciostic Meals brands.

Our principles

• Fair, fast, no runaround.If a meal didn’t arrive, was cold, or was meaningfully wrong, you should get a refund or replacement without an interrogation.
• Honest with timing.Refunds depend on the payment method and partner banks; we’ll tell you how long yours should take.
• Tell us soon. Reach us within 24 hoursof the issue so we can investigate while it’s fresh.

Biryani Place — single orders

If you ordered through Swiggy or Zomato

Refunds for orders placed on Swiggy or Zomato are handled by those platforms under their own policies. Please raise the issue in the order chat there first. If they need our input (e.g. to confirm a kitchen issue), we’ll respond.

If you ordered directly from us

We can refund or remake your order in these cases:

• Order didn’t arrive — full refund, or we remake and re-send if you prefer.
• Wrong item or meaningfully missing item — refund of the affected item or replacement, your choice.
• Quality issue (cold, spilled, spoiled) — refund or replacement; we may ask for a photo to help us coach the kitchen and rider.

We can’t refund orders for changes of mind once the kitchen has started preparing your meal. If you cancel before then, we’ll refund in full.

BlinkDish subscriptions

Cancelling, pausing, skipping

• Cancel anytime.Cancel from the BlinkDish app before the next billing cycle and you won’t be charged again. Meals already prepared or out for delivery cannot be cancelled.
• Pause anytime.Pause your plan for as long as you like. We won’t bill or prepare meals while you’re paused.
• Skip a day.Skip individual days up to the cut-off shown in the app (typically the evening before). You won’t lose money for skipped days.

Missed or unsatisfactory meals

• Missed delivery on our end(rider couldn’t deliver, restaurant didn’t prepare, app outage) — credit back the full meal value to your BlinkDish balance, plus a courtesy credit where appropriate.
• Quality issue — credit or replacement on the next eligible delivery, similar to direct orders above.
• You weren’t there to receive it— if the rider waited the agreed amount of time and the address was correct, the meal is treated as delivered. We’ll do our best to coordinate a redelivery if it’s feasible.

Subscription refunds vs. credits

Where the issue is small, we may credit your BlinkDish balance rather than process a card refund — credit applies instantly to your next meal and avoids bank delays. For larger issues, or on request, we’ll refund to the original payment method.

Refund timelines

• BlinkDish balance credits: instant.
• UPI / wallet refunds: usually 1–3 business days.
• Card refunds: usually 5–7 business days, depending on your bank.
• Cash on delivery: credited to your BlinkDish balance, or transferred to a UPI/bank account you provide.

How to request a refund

1. Open the order or subscription in the relevant app.
2. Tap “Help” or “Report an issue”.
3. Tell us what happened. A photo helps for quality issues — you’ll see an upload option.
4. We’ll respond within one business day and confirm the resolution.

Prefer email? Write to hello@acciostic.com with your order number, the issue, and any relevant photos.

Disputes & escalation

If you don’t feel an issue has been resolved fairly, ask us to escalate it. We’ll assign a senior team member to review within five business days. For statutory consumer remedies under Indian law, you retain all rights you would otherwise have.

Contact

Email hello@acciostic.com. We read every message — and we mean it.